Hospital Value-Based Purchasing (VBP) Program Improvement Series: HCAHPS Survey — 1 C.E.

Monday, August 10, 2015 Archived

2 pm ET

This event will provide an overview of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey dimensions, including calculations and survey methodology. Quality improvement stories resulting from the Hospital VBP Program will be highlighted.


  • William Lehrman, PhD
    Social Science Research Analyst, Division of Consumer Assessment & Plan Performance
  • Genemarie McGee, BSN, MS, RN, NEA-BC
    Chief Nursing Officer, Sentara Healthcare
  • Melinda Montgomery, Ph.D.
    Director, Organizational Development, Sentara Healthcare
  • Amy Phelps, RN, MSN
    Director of Quality Services at Mena Regional Health System